Frequently Asked Questions

1. Scooter vs Wheelchair

2. The Right Size

3. Try them out at our showroom

• The device(s) you want to rent
• Your collection or delivery address (unless you're picking up)
• The start and end dates
• A contact number

• Direct to your house: SG$80
• Cruise delivery: SG$100.

A. Embarking

1. Can I get my device before I board?

2. Where do I collect it?

B. Disembarking

3. Where do I return it?

4. Can I keep using it while I am in Singapore?

1. Check for worn out wheels & loose parts

• Ensure the wheels are not worn out, slippery wheels are dangerous.
• Ensure the tyre pressure is sufficient
• Use solid tyres as they are maintenance-free and puncture proof
• Look out for any loose bolts and nuts

2. Keep your PMA dry

• Avoid riding your PMA in the rain due to lightning risk
• Keep your PMAs in a sheltered area during rainy days when not in use.
• Water can cause short circuits and corrosion to the device

3. Charge your battery after every use

• PMAs are operated using battery power, hence charging to full after every use is required
• Avoid overdraining the battery (below 30%) as you may get stuck outside and damage the battery
• If the PMA battery life is reduced or the battery cannot hold a full charge, it may be time to replace the battery
• Always look for authorised dealer(s) for repairs to ensure the usage of original approved parts

1. Ride under supervision for the first few outings

2. Familiarise yourself with route around your neighbourhood

• Use only on pedestrian walkways, and avoid carparks and roads
• Use on flat surface and low ramps

3. Avoid riding on the road or in carparks

• Cross using zebra crossing or traffic lights.
• Avoid using shortcuts, drivers may be surprised and not react in time.
• Remember, it only takes one mistake to cause life-changing accidents.

4. Do not ride or park your device in the rain

• Do not ride your device in the rain, this can damage your scooter, cause short circuits, and create slip risks
• Park your device in a sheltered area, water can corrode.

5. Do not speed while riding the scooter

• Always ride carefully at a lower speed, be mindful of others around you

6. Safety is your own responsibility

ONE-YEAR LIMITED WARRANTY

ONE-YEAR WARRANTY EXCEPTIONS

• Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter or power chairs).
• The batteries are warranted for 6 months after the purchase of the Unit.

WARRANTY EXCLUSIONS:

1. Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
2. Damages caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or any use other than normal.
3. Used other than for the purpose of the purchaser’s personal mobility.
4. Unauthorised Repairs and/or modifications made to any part of the scooter/ power chair without specific and prior consent from AGIS Mobility.
5. Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.

A. Speed Cap: 6km/h

B. Size & Weight Regulations

• While existing motorised PMAs with a maximum device speed of up to 10km/h can continue to be used until end-2028, they must not travel faster than 6km/h on paths.
• Size restriction of (W x L x H): 70cm x 120cm x 150cm (measured from the floor to the height of the PMA or the user’s head, whichever is higher)
• Laden Weight: 300kg (including the user)

C. Road Restrictions